Customer service

Here we hope you will find answers to any questions you have about buying from Emma Kate Design.

Shipping and Delivery

We take great care when shipping your cards. Get the full details on shipping costs and timing below.

Shipping costs

Shipping to the United Kingdom:

  • £2.95 flat rate for less than 5 cards. 
  • Free for 5 cards or more

We are sorry but we only ship to the UK at the moment.

Dispatch and delivery timing

We do our best to dispatch all orders within 2 weeks from the date of order. It's often quicker than that but as the cards are handmade for each order it can take this long during very busy times.


Returns Policy

We always hope that you will be satisfied with your purchase. However, if you wish to return the items then you can do so using this process.

  1. Please note that the items you are returning should be unused and in resalable condition. For cards they should still be in the cellophane packet and not be marked or bent in any way.
  2. You will need to inform us of your desire to return the items within 14 days from when the order arrived.
  3. Package up the cards to protect them in transit - we suggest using the original packaging where possible.
  4. Add a note inside the package with your order number, name and address.
  5. Send the package to the address below - we suggest getting a proof of postage.
  6. When we receive the package and verify the condition of the items we will let you know and issue a full refund.

Returns address:
Emma Kate Design
c/o Scratch Ltd
4 Montroy Close
Bristol
BS9 4RS